At Aluecho, operated by Xi’an Qiji Trading Co., Ltd., we are committed to delivering high-quality aluminum products to our business partners worldwide. This Refund Policy outlines the terms for returns or refunds for our B2B clients, covering products such as extruded aluminum profiles, perforated sheets, raw aluminum, tracks, trims, and aluminum alloy doors and windows.
Eligibility for Refunds
Refunds or returns are subject to the following conditions:
- Products must be unused, undamaged, and in their original packaging.
- Refund requests must be submitted within 10 business days of delivery.
- Custom-manufactured or specially ordered products are non-refundable unless they fail to meet agreed specifications.
Non-Conforming or Defective Products
If a product does not meet the agreed specifications or is defective, please notify us within 5 business days of delivery. Upon verification, we will either replace the product, issue a credit note, or provide a refund, depending on the agreed terms. Shipping costs for replacements will be covered by Aluecho if the issue is due to our error.
Refund Request Process
To request a refund, please contact our team at [email protected] or call +86-1365-918-1799 with your order number, product details, and a description of the issue. We will issue a return authorization and provide instructions for returning the goods. Return shipping costs are the responsibility of the client unless the product is non-conforming or defective.
Refund Processing
Upon receiving and inspecting the returned goods, we will process your refund or credit note within 15 business days. Refunds will be issued to the original payment method or as a credit toward future orders, based on mutual agreement.
Non-Refundable Items
Customized products, specially ordered materials, or goods damaged due to improper handling or storage by the client are not eligible for refunds.
Contact Us
For questions about our Refund Policy or to discuss your specific case, please reach out to us at [email protected] or call +86-1365-918-1799. We are here to support your business needs.