We’ve compiled answers to common questions to help you understand our services at Aluecho, operated by Xi’an Qiji Trading Co., Ltd. If you have additional questions, feel free to contact us at [email protected] or +86-1365-918-1799.
What types of aluminum products do you offer?
We provide a wide range of aluminum products, including extruded profiles, perforated sheets, raw aluminum, tracks, trims, and aluminum alloy doors and windows, suitable for construction, manufacturing, and design projects.
Can you provide custom aluminum products?
Yes, we specialize in custom solutions. Please provide your specifications, and our team will work with you to meet your project requirements.
What are your payment terms?
Payment terms are specified in the order confirmation, typically requiring a deposit with the balance due before shipment. We accept payments via bank transfer in the agreed currency.
How long does shipping take?
Domestic shipping within China takes 3–7 business days, while international shipping takes 10–30 business days, depending on the destination and customs clearance.
Do you ship internationally?
Yes, we ship globally. Clients are responsible for customs duties and taxes in the destination country. We’ll provide tracking information for all shipments.
What if I receive a defective product?
If a product does not meet the agreed specifications, please notify us within 5 business days. We’ll arrange a replacement or issue a credit note, as per our Refund Policy.
How can I contact you?
You can reach us at [email protected] or call +86-1365-918-1799. Our team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT+8).